What E-Services are Mandatory for Business Owner?
Inland Revenue Board (HASiL) to enforce mandatory implementation of e-Services starting from September 1, 2023
In line with the transformation of the tax service system towards digitization, the Inland Revenue Board of Malaysia (HASiL) has announced that, starting from September 1, 2023, it will gradually mandate the use of electronic services (e-Services). In another word, taxpayers could expect a better user experience with better services provided and all tax affairs will become more digitalized and convenient.
The aim of this initiative is to enhance the tax service system through digitalization and technological transformation. In various stages, HASiL will require taxpayers to utilize the online tax services provided by the MyTax website service platform. With this reform, the framework for delivering digital tax services will be strengthened, enabling taxpayers to handle tax affairs easily and efficiently.
The government has expressed its intention to improve the quality of online services, and this program represents a significant step in that direction. The current service model will gradually transform into a more comprehensive online service, encompassing tax application, submission, payment, amendment, and even data inquiry. All these services will be available online. This comprehensive online end-to-end (E2E) service is expected to be fully implemented by January 1, 2024, providing taxpayers with a more convenient experience.
This initiative is not only part of HASiL’s effort to promote digitalization, but also a holistic presentation of HASiL’s promotion of awareness, education and service (A.E.S.) elements. Taxpayers are encouraged to switch to End-to-End (E2E) services for all transactions, including utilizing the provided online payment methods. By doing so, all transactions will be recorded and organized properly.